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Average customer rating
3.7
based on 18 ratings
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Customer Support
By monika0009, 2017-07-13
via themeforest.net
Great, very fast support!
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Other
By mackmaster, 2017-05-09
via themeforest.net
I have selected "other" as my main reason as I would like to rate 5 stars to the Janxcode team on a few areas I have experienced since purchasing the template.
If I ever got stuck, I would post a question to their support team and I was assisted timeously with the correct information.
Regarding the code and configurability of the template, I feel it has been well built with lots of future thought in mind. Refreshing to see guys doing this.
Well done guys, keep it up!
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Bugs
By neilkahn, 2017-04-17
via themeforest.net
1. Can't download demo themes, creator uses such a bad server so always timeout 504.
2. Theme is insecure and hackable, the theme loads assets through http and not https. Had to go into ReBuild Wordpress Theme - V1.0.2\Upload\rebuild\admin\assets\js\smof.js and update everything to https coz developer coded it in http. For example, see code line 605:
$(' head').append (' < link href=" http:// fonts. googleapis. com/css?family='+ the_font +'" rel=" stylesheet" type=" text/css" class= "'+ _linkclass + '">');
Loads Google Fonts via HTTP and NOT HTTPS!!! Good for Man in the middle Hacking Attacks.
3. Jquery the theme uses very old JQuery 1.7 and older in many places needs to be updated to version 3.2 and use Migrate. These old versions are well documented to have XSS attacks.
4. Support, thank you for replying but when I try to login to your support I get this error message everytime on your website:
https :// janxcode.ticksy.com/?ref=envato?error=invalid_request&error_description=Wrong%20RedirectUri%20provided
So I can't login and contact support because it doesn't work right now!!!
5. Please can the author update his reply and we can talk to fix and these problems, I really want to get this all sorted out and also I want to be able to install the demo. Which right now is not working at all.
Author response
1. Can't download demo themes, creator uses such a bad server so always timeout 504.
Author Reply
One-click demo Importer are packaged with your theme as plugin and they are hosted on your server once you installed the theme. So installation read from your hosting and not from any external resources.
2. Theme is insecure and hackable, the theme loads assets through http and not https. Had to go into ReBuild Wordpress Theme - V1.0.2\Upload\rebuild\admin\assets\js\smof.js and update everything to https coz developer coded it in http. For example, see code line 605:
$(' head').append (' < link href=" http:// fonts. googleapis. com/css?family='+ the_font +'" rel=" stylesheet" type=" text/css" class= "'+ _linkclass + '">');
Loads Google Fonts via HTTP and NOT HTTPS!!! Good for Man in the middle Hacking Attacks.
Author Reply
for this we can update it to load like this:
$(' head').append (' < link href="fonts. googleapis. com/css?family='+ the_font +'" rel=" stylesheet" type=" text/css" class= "'+ _linkclass + '">');
This simple change will make your browser call the Google Font page in the applicable mode (HTTP vs HTTPS).
3. Jquery the theme uses very old JQuery 1.7 and older in many places needs to be updated to version 3.2 and use Migrate. These old versions are well documented to have XSS attacks.
Author Reply
Yes, jQuery is part of WordPress core. But--it can become outdated, because jQuery updates can happen in between WP releases. The recent release of WordPress does use a very recent version of jQuery.
4. Support, thank you for replying but when I try to login to your support I get this error message everytime on your website:
https :// janxcode.ticksy.com/?ref=envato?error=invalid_request&error_description=Wrong%20RedirectUri%20provided
So I can't login and contact support because it doesn't work right now!!!
Author Reply
We are really sorry for that, but on ticksy servers there some maintenace were going on...but still you can reach us for urgent case through our private messaging on themeforest to test your issue on ticksy and for sure will fix it .... We believe after sale care is most important
5. Please can the author update his reply and we can talk to fix and these problems, I really want to get this all sorted out and also I want to be able to install the demo. Which right now is not working at all.
Author Reply
please send us pm with your ticket id and admin access so we can test that for you and fix the issues you have faced regarding the demo installation.
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Other
By mxdavid, 2017-03-16
via themeforest.net
Great support! The theme has great potential.
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Customer Support
By savinkotnik, 2017-03-04
via themeforest.net
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Other
By mxdavid, 2017-02-28
via themeforest.net
Outdated, a lot of issues, bad support, mobile version is not working.
Author response
Hi,
we do appreciate your feedback, you can chk our customer reviews http://prntscr.com/efj1om ....we would appreciate if you submit a ticket to all your issues that you are facing and we will fix them for you within 24 hours. Its our responsibilities to make our customers happy
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Customer Support
By MirzaMaharramov, 2017-01-23
via themeforest.net
Good Luck Guys! Thank You
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Bugs
By KLockheed, 2017-01-22
via themeforest.net
Ultimately - it looks great - until you customize anything and the whole theme falls apart. Publisher's website no longer works and there's no contact.
Author response
Hi,
Please drop a ticket to our support system, our team will help you in fixing any issues you might face. janxcode.ticksy.com
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Bugs
By etorrezq, 2016-12-01
via themeforest.net
A lot of bugs, don't but this theme, the support take too much time to respond your issue, and no refund is available. They lie too much.
Author response
Thanks for your rating, any initial released version for sure will have small bugs. Our support team are responsible for fixing any bugs and issues to improve the item. That's why we are here and ready to make your life easier. Refund can be done through envato team and if you are true then for sure you will get your refunds.
Please accept our apologizes that we couldn't refund your amount since we are here and ready to fix the small bugs that u have faced
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Customer Support
By EllenAndrews, 2016-11-29
via themeforest.net
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Design Quality
By vinh1989, 2016-10-25
via themeforest.net
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Customizability
By krozin, 2016-09-24
via themeforest.net
Great support!
Our Services as follows:
- WordPress Installation. Free
- Installation of Themeforest theme $49
- Installation of Templatemonster theme $39
- Adding plugins to WordPress $29
- Renaming menu $45
Ways of communication:
- Phone support
- Chat 24/7 support
- Email support
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